Order & Delivery

We know that you are concerned with the delivery time and cost needed. 

Once we received your order, we will contact you in 1-2 working days to arrange a delivery date and time. Our delivery runs from Monday to Saturday (except public holidays) with 2 sessions (10am - 1pm; 2pm - 5pm).

For most cases, the plants will reach you in 7-10 working days after receiving the order confirmation.

Sometimes, delivery time may be different.

# Plants from abroad
8-12 working days after the cut-off time. The cut-off time is every Thursday.

# Planter box collection
20-25 working days after successful order placement.

# During holiday seasons
The delivery teams start getting occupied usually 3 weeks before Christmas and 3 weeks before Chinese New Year. The delivery time of regular plants will be extended to 10-14 working days. We may also have a cut-off time for regular plants before CNY. If you have a plan to purchase plants before holidays, please be aware of any special delivery arrangements.

Delivery Costs and Coverage

Our delivery covers all parts of Hong Kong, except outer islands.

Area Orders below $800 Orders of $800+ Staircase fee
Kowloon $100 per trip Free Delivery *Applicable to Floor Plants only*

Starting from the 1st floor, $25 per pot per floor will be charged additionally if our team cannot access the delivery location by elevator/lift including the staircase to reach the location.
New Territories (including Ma Wan)

Hong Kong Islands

$200 per trip

Tung Chung

$250 per trip

Airport, Discovery Bay

$370 per trip

Other things that may concern you

# Changing your mind after placing order

Please contact us by phone (+852 3690 0000) or WhatsApp (+852 6908 7060) with your order number. Fees may apply as the below:

Order confirmed
within 24 hours after 24 hours
Admin fee Not applicable $120 per time
Price differences
(if any)
Pay by customers or refund by us Pay by customers; no refunds would be made

# Need help?
Check out FAQs or Topics or Contact us

Full version of Terms and Conditions.

Subscribe our newsletter

Subscribe our newsletter to stay tuned with our best offers and caring tips.

© Flora Houses Limited 2021. All rights reserved.