Order & Delivery
We know that you are concerned with the delivery time and cost needed.
Once we received your order, we will contact you in 1-2 working days to arrange a delivery date and time. Our delivery runs from Monday to Saturday (except public holidays) with 2 sessions (10am - 1pm; 2pm - 5pm).
For most cases, the plants will reach you in 5-7 working days after receiving the order confirmation.
Sometimes, delivery time may be different.
# Plants from abroad
8-12 working days after the cut-off time. The cut-off time is every Thursday.
# Planter box collection
20-25 working days after successful order placement.
# During holiday seasons
The delivery teams start getting occupied usually 3 weeks before Christmas and 3 weeks before Chinese New Year. The delivery time of regular plants will be extended to 7-10 working days. We may also have a cut-off time for regular plants before CNY. If you have a plan to purchase plants before holidays, please be aware of any special delivery arrangements.
Delivery Costs and Coverage
Our delivery covers all parts of Hong Kong, except outer islands.
|Area||Orders below $800||Orders of $800+||Staircase fee|
|Kowloon||$100 per trip||Free Delivery||*Applicable to Floor Plants only*
Starting from the 4th floor, $25 per pot per floor will be charged additionally if our team cannot access the delivery location by elevator/lift.
|New Territories (including Ma Wan)|
Hong Kong Islands
|$200 per trip|
|$250 per trip|
Airport, Discovery Bay
|$370 per trip|
Other things that may concern you
# Changing your mind after placing order
Please contact us by phone (+852 3690 0000) or WhatsApp (+852 6908 7060) with your order number. Fees may apply as the below:
|within 24 hours||after 24 hours|
|Admin fee||Not applicable||$120 per time|
|Pay by customers or refund by us||Pay by customers; no refunds would be made|