Terms & Conditions

1.      Plant products are non-exchangeable after acceptance of clients. 

2.       Plants are living creatures.  Please accept and appreciate the variation in colors and shape.

3.       Yellowing Leave is a normal situation, due to the conversion of the environment. Plant takes 1-2 months to adapt a new situation.

4.      Clients can only make changes to an order in 24 hours after the order is placed. 


Transplanting Service  

If you wish you purchase our plants with your own pots, transplant service could be provided with only transplant charge and material charge.

- Floor plant (70-170cm/h): HK$150 / pot

- Table plant (70cm or below): HK$40 / pot

- Pot sizes and photos should be provided in advance for assessing feasibility of transplantation.

- Flora Houses is not responsible for any damages caused during the transplant process. It is recommended not to use expensive pots for this service.

 

 To promote environmental protection, Flora Houses encourages clients to reuse old pots. If you wish to replace old withered plant, purchase any plants (without pots) from Flora Houses to enjoy free transplant service to your old pot. Free old plant disposal service will also be provide.

- The pot could be product of other manufacturer

- Pot sizes and photos should be provided in advance for assessing feasibility of transplantation

- Hidden cracks caused by root growth of old plants are often found in old pots, damages could be caused during the transplant process. It is recommended not to use expensive pots for this service.

- Old plants for disposal must be of the same size as (or smaller

than) the new plant purchased from Flora Houses.