Delivery and Payment Information

Payment Methods

You are welcomed to complete the payment in the following ways. 

- PayPal (Visa, MasterCard, American Express, UnionPay, Discover)

- Credit or Debit card (Visa, MasterCard, American Express)

- Bank Transfer 

Account Name: Flora Houses Limited

Account no.: (Hang Seng Bank) 255-897241-883 

-  Faster Payment System (FPS) 

Registered Tel.: 6908 7060

- PayMe 

        Registered Tel.: 6908 7060 (click to pay)

        

Please send us the receipt or screenshot with your order no. via WhatsApp or Email after payment.

We will contact you once the payment is confirmed.


WhatsApp No.: 6908 7060 (Click to start the conversation)

Email: account@florahouses.com


Delivery Terms

Delivery Lead Time

After receiving your order, we will arrange the delivery within 5 -7 working days.


Delivery Time

- Monday - Saturday (except public holidays)

- 9:00 a.m. - 5:00 p.m.

*Surcharges may apply upon special delivery arrangements.

*Delivery time may be affected by traffic, weather and other unforeseen conditions.  


Service Area:

- Hong Kong Island, Kowloon and New Territories, except outlying islands.

- Delivery locations accessible by elevator/lift.


Delivery Charge:

Orders of HK$800 or above:

Free of charge* (one time and one location)

*excluding Tung Chung, Discovery Bay and Airport


Order less than HK$800 / Plant Return / Extra Delivery Request / Deliveries to locations outside of free-delivery areas: 

- Kowloon: HK$100 / time

- New Territories (expect islands): HK$100 / time

- Hong Kong Island: HK$200 / time

- Tung Chung: HK$250 / time

- Discovery Bay & Airport: HK$370 / time


Staircase Delivery Fees (if applicable; excluding table pots):

Starting from the 4th floor, HK$25 per pot per floor will be charged additionally if our team cannot access to the delivery location by elevator/lift.