Delivery and Payment Information

Payment Methods

You are welcomed to complete the payment in the following ways. 

- PayPal 

- Credit or Debit card

- Bank Transfer 

Account Name: Flora Houses Limited

Account no.: (Hang Seng Bank) 255-897241-883 

-  Faster Payment System (FPS) 

Registered Tel.: 6908 7180

- PayMe (tel: 6908 7180) 

Please send us the receipt or screenshot via WhatsApp or Email after payment.

We will contact you once the payment is confirmed.


WhatsApp No.: 6908 7180 (Click to start the conversation)

Email: account@florahouses.com


Delivery Terms

Delivery Lead Time

After receiving your order, we will arrange the delivery within 5 -7 working days.


Delivery Time

- Monday - Saturday (except public holidays)

- 9:00 a.m. - 5:00 p.m.

*Surcharges may apply upon special delivery arrangements.

*Delivery time may be affected by traffic, weather and other unforeseen conditions.  


Service Area:

- Hong Kong Island, Kowloon and New Territories, except outlying islands.

- Delivery locations accessible by elevator/lift.


Delivery Charge:

Orders of HK$800 or above: Free of charge* (one time and one location)

*not applicable to Discovery Bay, Airport and Tung Chung Area


Order less than HK$800 / Plant Return / Extra Delivery Request: 

- Kowloon: HK$ 100

- New Territories (expect islands): HK$ 100

- Hong Kong Island: HK$200 

- Tung Chung: HK$ 250
- Discovery Bay & Airport: HK$ 370


Staircase Delivery Fees (if applicable; excluding table pots):

HK$50 per pot per floor (up to 7 floors) will be charged additionally if our team cannot access to the delivery location by elevator/lift.